SAMPLES to In Search of Quality QUALITY Art Posters
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to
In Search of "Quality" I.
PRINCIPLES and MECHANISMS.
by
Daniel B. Lyle, Ph.D.
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INTRODUCTION. [page 1]
AIM of This Book. -SAMPLE-
Disclaimer. -SAMPLE-
My Quality Journey.
A Focus on Quality Can Benefit Us All. -SAMPLE-
WHY SEARCH FOR QUALITY? [page 16] -SAMPLE-
Not to be or do Junk.
Improve Your Family Life.
Get the Most Out of School.
Make Your Job Easier.
Make Your Religion Stronger.
Enhance Your Self-Image.
WHAT IS QUALITY? [page 28]
Quality is Not Just a Fuzzy Slogan. -SAMPLE-
Understanding the Ten Quality Principles.
Quality Involves Applying Specific Mechanisms.
Quality is One of Those Indefinable Terms.
Defining QualityConnects Customer/Supplier/Creator.
To Define Quality, We Must Embrace The Other Person.
Going Beyond Meeting Needs.
The Continuing Love Affair of Quality.
A Millennial Perspective on Quality.
THE MAIN QUALITY PRINCIPLES. [page 41]
Extrapolating From Solid Principles. -SAMPLE-
The Ten Main Quality Principles.
The Moral Foundation of Quality. -SAMPLE-
Four Parallels of Three.
MECHANISMS FOR IMPLEMENTING QUALITY. [page 85]
Quality Does Not Occur by Accident. -SAMPLE-
Customer Feedback.
Process Improvement.
Innovation.
True Teams.
Facilitating.
Team Dynamics.
Working Towards Consensus.
Brainstorming.
Establishing Clear Criteria for Making Judgments.
Prioritization.
Data Acquisition.
Data Analysis Techniques.
Presentation Techniques.
Management Support.
Executive Leadership.
Outside Consultation.
AIM.
System Optimization.
The Bottom-Line for Quality Mechanisms.
CONCLUSION. [page 387] -SAMPLE-
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