QUALITY

(if interested, click on title or image for more information or to purchase from Amazon.com)

Leading from the Heart: Choosing to Be a Servant Leader (Hardcover)

"This is a great book. I've been a student of leadership for the past few years, always reading about historically significant men and women and how they were able to impact the world. Then I picked up Kahl's book, and I couldn't put it down. Servant leadership isn't a new concept, many of the powerful leaders I've studied employed this technique. However, in today's society, we rarely focus on a servant leadership technique. Kahl does a great job of outlining what real leadership looks like and how one can implement it in his everyday life. He makes the case that being a servant leader isn't 'weak' or 'sweet.' No, it's the most effective way to influence others, reach your goals, and make sure you AND your team are successful."

Deming management method: (Paperback)

"'Deming Management Method' is an outstanding book on the quality management methods advocated by one of the best known quality gurus of the last century. Deming became famous for his teaching on quality that transformed Japan from being a country known for producing shoddy products to one that achieved outstanding success in the 1980s and 1990s. The author, a close associate of Deming over many years, methodically traces the life and teachings of Deming, explaining his famous 14 points and how they can be used to transform a company into an excellent organization that produces high quality goods and services to meet customer needs, using motivated people. The book is an important addition to the library of any manager that wishes to see his/her company achieve success."

The Wisdom of Teams: Creating the High-Performance Organization (Paperback)

"The importance of teams has become a cliche of modern business theory, but few have a clear idea of what it means. In this new edition of their best-selling primer, Katzenbach and Smith try to impart some analytical rigor to the concept. Drawing on their experience as management consultants and a plethora of case studies at companies like Burlington Northern and Motorola, they cover such topics as the optimal size of teams, coping with turnover in team personnel and nurturing 'extraordinary teams' rather than 'pseudo-teams.'  This book is the result of research into why teams are important, what separates effective from ineffective teams, and how organizations can tap the effectiveness of teams to become high-performance organizations."

The Team Handbook Third Edition: (Spiral-bound)

"Like all good improvement tools, this guide for teams has evolved over the years. I began with the original, moved to Edition Two and now have Edition Three. Along with THE LEADER'S HANDBOOK, the TEAM HANDBOOK is probably the most useful and used book I own. Whether you are leading a project team, facilitating your own workgroup, or just want to be a better team member yourself, THIS is the tool you need. Every chapter is jammed pack with helpful tips, traps to avoid, notes and templates to help you be successful. Invest in this book, invest in YOURSELF!"

The Quality Improvement Handbook: Team Guide to Tools and Techniques (Hardcover)

"This valuable new book provides quality improvement teams, and their leaders, with a comprehensive set of tools and techniques to solve problems and improve processes in their organizations. The book offers experienced teams instruction on more advanced, less frequently used tools as well as provides detailed guidelines on the basic tools for newly formed teams."

The Art of Facilitation: How to Create Group Synergy (Paperback)

"The Art of Facilitation provides a superb training resource for facilitators and enables group members to understand facilitation and to take on this role themselves. It also provides access to the source of group empowerment and shows how to create group synergy.  Divided into four major components, this book will give you the insight, tools and resources you need to help your group work easily and more effectively together. Provides an in-depth examination of the art of intervention and cooperative beliefs and values underlying facilitation for creating group synergy."

The Skilled Facilitator: (Hardcover)

"In The Skilled Facilitator: Practical Wisdom For Developing Effective Groups, Roger Schwarz draws on his own extensive facilitation experience and insight to bring together theory and practice, creating a comprehensive reference for consultants, peer facilitators, mangers, leaders -- anyone whose role is to guide groups toward realization their creative and problem-solving potential. The Skilled Facilitator provides essential materials including simple but effective ground rules for governing group interaction; what to say to a group (and when to say it) to keep it on track and moving toward its goal, proven techniques for starting meetings on the right (and ending them positively and decisively), practical methods for handling emotions (particularly negative emotions) when they arise in a group context, and a diagnostic approach for helping both facilitators and group members identify and solve problems that can undermine the group process. The Skilled Facilitator provides a clearly defined set of basic principles to help facilitators develop sound, value-based responses to a wide range of unpredictable situations. It also includes advice on how to work with outside consultants and facilitate within one's own organizations, along with a groundbreaking section on facilitative leadership. The Skilled Facilitator is an excellent addition to any business or community library shelf."

The Skilled Facilitator Fieldbook: Tips, Tools, and Tested Methods for Consultants, Facilitators, Managers, Trainers, and Coaches (Paperback)

"This is one of the best field books I have ever read. The advice is derived from sound research and theory, and it is crafted in a clear-cut, concrete, detailed, and highly useful way. It focuses on the important everyday skills of practice, including some of the most difficult issues that challenge the user."

The 3 Keys to Empowerment: Release the Power Within People for Astonishing Results (Paperback)

"Ken Blanchard, John Carlos, and I wrote this book as a follow up to our best selling Empowerment Takes More Than A Minute. This book is designed to help any manager or team leader or company president who wants to release the power of people for astonishing results. We know that empowerment is often viewed as a buzzword, but we also know that it works for those who stick with it. We think this book can help team leaders and team members know what to do to keep moving forward."

Innovation: The Five Disciplines for Creating What Customers Want (Hardcover)

"Innovation---mystery or mastery? For Carlson and Wilmot, the answer is definitely the latter. Following the example of Demings approach to qualityanother of those magically powerful substancesthey lay out a thoughtful, practical methodology for managing innovation projects through to successful outcomes. Sure, in that one percent inspiration there may be the occasional moment of mystery, but for those of us operating in the ninety-nine percent perspiration part of the field, its terrific to finally get a great users manual."

The Innovative Church: Seven Steps to Positive Change in Your Congregation (Paperback)

"AS A CONGREGATIONAL LEADER, you face a host of new issues, many of which did not shout for attention a few decades ago, which demand new solutions.  To any and every church leader who truly wants to achieve an innovative status and sustain it, you ought to buy a copy of this book."